What to expect

A defined process, with fees discussed upfront.

Good legal work begins with shared expectations. We explain how the matter can proceed, what the firm will handle, what we need from you, and how the work will be billed before an engagement begins.

Our process

From enquiry to resolution.

The exact path depends on the matter, but every engagement starts with a conflict check and a written understanding of scope.

Confidential enquiry

You provide contact details, the names of the people or organizations involved, and a short description of the issue. We use that information to assess fit and conduct an initial conflict check; submitting it does not yet create an attorney-client relationship.

Initial consultation

If the firm appears able to help, we schedule a focused conversation. The attorney will review the central facts, ask about timing and objectives, and identify questions that require further records or research.

Proposed scope and fees

When representation is appropriate, we describe the work, responsibilities, fee method, required advance deposit if any, and foreseeable out-of-pocket costs. You have an opportunity to ask questions before signing.

Engagement and preparation

Work begins after the engagement agreement is signed and any required deposit is received. We establish the immediate tasks, document requests, communication method, and important dates.

Advice and action

We analyze the information, explain material choices, and carry out the agreed work. Updates are provided when decisions are needed or a meaningful development changes the assessment.

Completion and next steps

At the end of the defined work, we confirm what was completed, identify continuing obligations or dates, and return or securely manage the file in accordance with the engagement terms and applicable rules.

Fee arrangements

The fee method follows the work.

No prices were supplied for publication, so the firm does not present invented rates. The appropriate arrangement and actual amount are discussed after the matter’s scope and urgency are understood.

Fee arrangements, typical uses, and management approach
Arrangement When it may apply How it is managed
Hourly billing Matters where the time required depends on negotiation, documents received, another party’s conduct, or court activity. The engagement letter states applicable rates, billing increments, deposit terms, and how time and costs appear on invoices.
Flat fee Certain defined documents, reviews, or transactional steps where the deliverables and assumptions can be set in advance. The agreement identifies what is included, what is excluded, the payment schedule, and events that would require a revised scope.
Phased scope A matter that benefits from beginning with a discrete review, planning stage, or negotiation before committing to later work. Each phase has a stated objective. The client reviews the advice and decides whether to authorize a subsequent phase.
Consultation fee A substantive initial meeting that includes review, analysis, or specific legal guidance. The amount, duration, and preparation expectations are confirmed when the consultation is offered.
Important: Court filing fees, recording fees, service costs, expert fees, and other third-party expenses may be separate from attorney fees. Applicable costs are identified as early as reasonably possible.

Massachusetts matter file

Organize records around the institution and the next date.

Court matters should be grouped by docket and date, with the latest order and notice first. Real estate files should identify the municipality, Registry of Deeds district, closing date, and every signed amendment to the transaction documents.

For Massachusetts entities, include formation filings, annual reports, ownership records, governing agreements, and the current contract at issue. For wills and planning, pair existing documents with an asset-and-ownership list; omit account credentials and full account numbers from the initial enquiry.

Fees and process FAQ

Practical questions, answered.

Is the initial enquiry free?

There is no charge to submit the online enquiry or for the firm to conduct an initial fit and conflict review. If a paid consultation is appropriate, its cost and format will be stated before you schedule it.

Will I know the total cost at the beginning?

A flat-fee engagement may provide a defined total for the stated scope. For hourly or evolving matters, no responsible estimate can eliminate uncertainty, but the engagement will explain rates and billing, and the attorney will discuss material changes in scope.

What is an advance fee deposit?

Some engagements require funds to be deposited before work starts. The written agreement explains how the deposit is held, when fees may be applied against it, whether it must be replenished, and how any remaining balance is treated.

How often will I receive an invoice?

The billing schedule is set out in the engagement agreement and may vary by fee arrangement. Itemized invoices describe professional time and applicable costs so that questions can be raised promptly.

Can the scope change after work begins?

Yes, facts or client objectives sometimes change, and another party or court may expand what is required. We discuss a material change and document any revised scope or fee terms rather than assuming open-ended authority.

What if Hartwell & Reed cannot take my matter?

The firm may be unable to help because of a conflict, timing, capacity, location, or subject matter. A decision not to accept a matter is not a judgment about its merits, and you remain responsible for protecting all deadlines and seeking other counsel.

Begin with the essentials

Tell us what you need help understanding.

A short enquiry gives the firm enough information to check conflicts and consider whether a consultation makes sense.